Intranet Administrator Career Opportunities

Intranet Administrator (m/f/d)



Organization

Established by the Financial Stability Board in June 2014, the Global Legal Entity Identifier Foundation (GLEIF) is a not-for-profit organization created to support the implementation and use of the Legal Entity Identifier (LEI). GLEIF manages a network of partners, the LEI issuing organizations, to provide trusted services and open, reliable data for unique legal entity identification worldwide. GLEIF services ensure the operational integrity of the Global LEI System and facilitate making the LEI a broad public good available on our website. As a result, the LEI remains the industry standard best suited to providing open and reliable data for unique legal entity identification management. Learn more at www.gleif.org

Position summary

The Intranet Administrator will support the GLEIF corporate, which includes providing Level 2 hands-on, hardware and software support to the GLEIF internal users, in line with GLEIF policies and procedures. The Intranet Administrator will work closely with other team members in the IT Department. The individual will also be responsible for the quality, scope, effort, and timeliness of mentioned requests using the ticket system. We seek an individual with experience with end-user support and with the ambition and skill to work in a highly
motivated team.

Key Responsibilities

  • Onboarding of new staff members (Setting up devices, workstations, and profiles)
  • Provide direct technical support to internal end-users (60+) in a team, including
    remote support for transatlantic office
  • Support with the deployment of application and security updates for (Mac/Windows)
    computers and mobile devices.
  • Setting up and configuring mobile devices for end-users
  • Troubleshoot complex hardware/software issues with MacOS, Windows10, iOS, this
    includes: Microsoft Office365 products, Communication Applications (Zoom,
    MobileIron), Audio/Video settings, adjusting/replacing cables, Network issues: LAN,
    WLAN, VPN, testing connectivity
  • Setup and move workstations and adjusting table heights around the office
  • Resolving printer issues, paper jams, replacing toner
  • Taking equipment to service provider for hardware replacement
  • Create and maintain technical documentation of configurations and procedures
  • Keeping and tracking inventory of IT equipment up to date
  • Work in compliance with all GLEIF and other relevant IT policies and processes, where
    applicable
  • Assist Level 1 Support when needed

Experience and competencies for success

  • Combined at least 5 years of experience as Level 1 and Level 2 Support
  • Experiences with
    1. Providing support for macOS, Windows 10, and iOS
    2. Active Directory, Windows registry and Group Policies
    3. Microsoft Exchange Spam filters and email account configurations
    4. Software management systems
    5. Anti-Virus Software
  • Understanding of basic networking (DNS, TCP, VPN, routing, …)
  • Knowledge with Unix based Operating Systems and commands
  • Fluent spoken and written English and ability to verbally describe how to use an
    application, system, etc.
  • Exceptional personal skills including social competency and teamwork skills
  • Flexible and able to work in a dynamic work environment
  • Ability to learn quickly and work independently
  • Must be able to do some light lifting of IT equipment and workstations
  • Knowledge of security principles and best practices
  • University degree or similar preferred
  • ITIL certification a plus
Department: IT Development & Operations
Reports into: Head of IT Development & Operations
Management responsibility: No
Location: Frankfurt
Scope: Full-time

All foreign applicants from outside the EU must have a valid work permit to work in Germany.

What we offer

This is an opportunity, to make an impact on the transparency of the financial services and other industries in a not-for-profit, stable business that is committed to investing in the foundation, its partner relationships and its employees. You will join a highly motivated new team with the mission to successfully implement the Global Legal Entity Identifier system. Compensation and benefits will be of course adequate to the position.

In addition, we offer

• Professional development
• Flexible working hours
• Home office possible
• Multicultural organization with the office directly in the city center of Frankfurt
• Open office space that facilitates & encourages collaboration; headphones allowed
• Beverages & Fresh fruit
• Subsidized gym membership
• iMac workstation with 2 displays; custom Keyboard if required
• Company iPhone & Macbook
• Casual get-togethers on sunny Friday afternoons on our spacious terrace

We look forward to your application. Please send your résumé alongside a letter of interest to hr@gleif.org.