Desktop x-wide (min-width 1920px) Desktop wide (max-width 1440px) Tablet Querformat (1024px) Tablet Hochformat (768) Narrow (600) Mobile (480)
Process Manager | Career Opportunities

Process Manager


Established by the Financial Stability Board in June 2014, the Global Legal Entity Identifier Foundation (GLEIF) is a not-for-profit organization created to support the implementation and use of the Legal Entity Identifier (LEI). GLEIF manages a network of partners, the LEI issuing organizations, to provide trusted services and open, reliable data for unique legal entity identification worldwide. GLEIF services ensure the operational integrity of the Global LEI System and facilitate making the LEI a broad public good available on our website. As a result, the LEI remains the industry standard best suited to providing open and reliable data for unique legal entity identification management. Learn more at

Position summary

We are seeking a highly motivated, talented individual with a Service Management background as Process Manager who ensures that standardized methods and procedures are used for efficient and prompt handling of process instances. This position places special emphasis on the implementation of ITIL related processes, with focus on Service Level, Service Catalog and Supplier Management.

Key Responsibilities:

  • Define and implement as Process Owner the necessary processes
  • As Process Manager ensure the day to day operation of the processes, process trainings as well as adherence to your processes
  • Drive the implementation of the processes according to ISO 20000
  • Set up process metrics and process reports
  • Implement best practices to develop and continually improve the processes
  • Work with other Process Owners and Process Managers to identify process needs and requirements

Experience and competencies for success

  • Experience (3+ years) in Process Management
  • University degree
  • Profound knowledge with ITIL – minimum ITIL Capability certification
  • Proven experience in implementing Service Management processes
  • Proven experience in implementing a service catalog
  • Proven experience in implementing and maintaining service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC)
  • Strong experience of metrics and reporting
  • Demonstrated process thinking and excellent attention to details with the ability to work effectively in a cross-functional and dynamic environment
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication skills
  • Fluent spoken and written English
Department: Service Management & QA
Reports into: Head of Service management & QA
Management responsibility: No
Location: Frankfurt
Scope: Part-time

All foreign applicants from outside the EU must have a valid work permit to work in Germany.

What we offer

This is an opportunity to make an impact on the transparency of the financial services and other industries in a not-for-profit, stable business that is committed to investing in the foundation, its partner relationships and its employees. You will join a highly motivated new team with the mission to successfully implement the Global Legal Entity Identifier system. Compensation and benefits will be of course adequate to the position.

How an LEI can help your business get fit for the future

  • Improved risk management.
  • Increased operational efficiency.
  • More accurate calculation of exposures.
  • Simplified regulatory reporting.
  • Ensured counterparties for any business process.
  • Unique counterparty identification globally.

Follow five easy steps to apply for an LEI number

  1. Review your LEI requirements.
  2. Explore your LEI issuer's website of choice.
  3. Provide your 'business card' information.
  4. Verify and submit your LEI request.
  5. Make payment.