Process Manager (m/f/d)

Organization

Established by the Financial Stability Board in June 2014, the Global Legal Entity Identifier Foundation
(GLEIF) is a not-for-profit organization created to support the implementation and use of the Legal
Entity Identifier (LEI). GLEIF manages a network of partners, the LEI issuing organizations, to provide
trusted services and open, reliable data for unique legal entity identification worldwide. GLEIF
services ensure the operational integrity of the Global LEI System and facilitate making the LEI a
broad public good available on our website. As a result, the LEI remains the industry standard best
suited to providing open and reliable data for unique legal entity identification management. Learn
more at www.gleif.org.

Position summary

We are seeking a highly motivated, talented individual with a Service Management background as
Process Manager who ensures that standardized methods and procedures are used for efficient and
prompt handling of process instances. This position places special emphasis on the management of
ITIL related processes and the preparation of ISO 20000 audits. If you are driven by improving work
flows that are lean and beneficial for all involved without bureaucratic burden, this will be a position
for you.

Key Responsibilities

Ensure as Process Manager the day to day operation of your processes, process trainings as
well as adherence to your processes
Implement best practices and continually improve your processes
Monitor the process performance, create regular process reports and trigger needed actions
Manage ISO 20000 internal and external audits for your processes
Process consulting for other internal teams

Experience and competencies for success

Experience (3+ years) as Process Manager
University degree, preferably in computer science, information systems or computer
engineering
Strong experience with incident, problem and service request management (ITIL v3)
Experience with Configuration Management Data Base modeling
Strong experience with process definition, process tools and the implementation of
processes
Profound knowledge in ITIL v3; experience with audits a plus
Proactive and dynamic
High level of analytical and problem-solving abilities
Exceptional customer service orientation
Ability to work under pressure and guide teams to solutions
Excellent interpersonal and communication skills
Fluent spoken and written English


Department:	Service Management
Reports into:	Head of Service Management
Management responsibility:	No
Location:	Frankfurt
Scope:	Full-time

All foreign applicants from outside the EU must have a valid work permit to work in Germany.

What we offer

This is an opportunity to make an impact on the transparency of the financial services and other
industries in a not-for-profit, stable business that is committed to investing in the foundation, its
partner relationships and its employees. You will join a highly motivated team with the mission to
successfully implement the Global Legal Entity Identifier system.

We look forward to your application. Please send your résumé alongside a letter of interest to hr@gleif.org.