Business Relationship Manager Team Lead (m/f/d)

Organization

Established by the Financial Stability Board in June 2014, the Global Legal Entity Identifier Foundation (GLEIF) is a not-for-profit organization created to support the implementation and use of the Legal Entity Identifier (LEI). GLEIF manages a network of partners, the LEI issuing organizations, to provide trusted services and open, reliable data for unique legal entity identification worldwide. GLEIF services ensure the operational integrity of the Global LEI System and facilitate making the LEI a broad public good available on our website. As a result, the LEI remains the industry standard best suited to providing open and reliable data for unique legal entity identification management. Learn more at www.gleif.org

Why us?

What our new colleagues can expect:

• A quick job entry
• A permanent employment contract
• Performance-related salary model with an attractive compensation
• 28 days' holiday (Christmas and New Year's Eve off if these fall on working days)
• Flexible and mobile working environment
• A patient and comprehensive induction programme
• Regular town halls and feedback meetings
• Leadership with empathy
• Short decision-making processes
• Comprehensive further training and talent development and access to online learning
  Platforms (e.g. Pluralsight, Laracast)
• A friendly team atmosphere in a multicultural organization with the office directly in the city
  center of Frankfurt
• Open office space that facilitates & encourages collaboration; headphones allowed
• Beverages & fresh fruit
• Subsidized gym membership
• iMac workstation with 2 displays; custom keyboard if required
• Company iPhone & Macbook
• Casual get-togethers on sunny Friday afternoons on our spacious terrace

This is an opportunity to make an impact on the transparency of the financial services and other
industries in a not-for-profit, stable business that is committed to investing in the foundation, its
partner relationships, and its employees. You will join a highly motivated team with the mission to
successfully implement the Global Legal Entity Identifier system. Compensation and benefits will be
of course adequate to the position.

Position and candidate specification: Business Relationship Manager Team Lead

Position Summary

The Business Relationship Manager Team Lead is responsible for overseeing and orchestrating the smooth and reliable operation of GLEIF’s engagement with the global network of LEI and vLEI Issuers. The role ensures that a robust operational framework is maintained, business continuity is upheld, and all activities are executed in line with GLEIF standards.

The Team Lead monitors and coordinates the activities of Business Relationship Managers across LOU and QVI accounts, ensuring consistent, timely, and high-quality execution of processes. Acting as a key liaison to internal GLEIF teams,the role ensures cross-functional alignment and that day-to-day operations run seamlessly and without disruption.

We seek a business-oriented leader with a strong operational mindset, experienced in working within an international environment and managing relationships with a diverse and global partner network. The ideal candidate combines relationship management skills with a rigorous approach to operational oversight, ensuring that operations not only function flawlessly but also actively support business growth, scalability, and the long-term success of the GLEIF partner ecosystem.

Key Responsibilities:

• Oversee and coordinate the day-to-day operations of the Business Relationship Management
  function, ensuring all related processes and activities operate efficiently and in line with
  GLEIF standards
• Act as the primary operational interface between LOUs/QVIs and GLEIF, while liaising with
  internal GLEIF teams to provide the necessary support and ensure consistent service
  excellence across the network
• Monitor, guide, and support the performance of Business Relationship Managers across LOU
  and QVI accounts, ensuring timely execution, process adherence, and high service quality
• Drive continuous improvement of Business Relationship Management processes and
  standards by identifying gaps and implementing best-practice recommendations
• Support GLEIF–LOU and GLEIF–QVI communications, including the planning and coordination
  of quarterly meetings, workshops, and other related events
• Contribute to GLEIF’s strategy and business development initiatives through active
  engagement with LOUs and QVIs
• Ensure the accuracy, consistency, and integrity of client data across CRM systems, client
  portals, and internal tools
• Review and analyze statistical and SLA performance reports for each LOU and QVI account,
  identify trends, and support the remediation of operational issues

Experiences and competencies for success

• University or accredited degree in finance, economics, business, or an applied statistical
  program is highly preferred
• Strong self-starter skills with at least 5-6 years of experience in a similar relationship
  management function
• Experience in an international and/or multi-cultural organizations
• Exceptional personal skills including social competency, strong teamwork skills and
  crossfunctional communication ability
• Strong technical skills, including proficiency in CRM systems (e.g., Zoho), Excel, Powerpoint,
  Word and digital collaboration tools
• A demonstrated aptitude for analyzing reports and data
• Excellent attention to detail, organizational, and communication skills
• Familiarity with regulatory or financial services environments is an advantage
• Proactive, service-oriented mindset with strong accountability
• Fluent spoken and written English. Additional language proficiency is a plus (e.g. Mandarin,
  Japanese, Arabic, French, Italian, German and Spanish)

All foreign applicants from outside the EU must have a valid work permit to work in Germany.

We look forward to your application in English. Please send your résumé alongside a letter of interest to hr@gleif.org.